Question 1

How do I claim health insurance?

Accepted Answer

For your convenience, we have HICAPS – a simple and easy health claims and payments solution. To utilise our HICAPS system, please ensure you bring in your private health insurance member card to claim on the spot.
We require a full payment if your member card is not provided, however, health insurance can still be claimed at a later stage online, by phone or going into your nearest health insurance centre.

Question 2

Do you offer language other than English? (日本語可)

Accepted Answer

Yes. We offer treatments in both English and Japanese. 
Please call our reception staff and ask for a Japanese speaker for any Japanese support. 
当院では日本語と英語で治療を提供させて頂いております。
受付には日本人スタッフが常時おりますので、日本語でお気軽にお問合せ下さい。
※外人スタッフが電話対応をする場合もございます。その際には日本人スタッフをお呼び下さい。

Question 3

My children have braces, is it still possible to get a mouthguard made?

Accepted Answer

Yes. With or without braces, mouthguards can easily be fabricated. To have a mouthguard made, it involves two relatively short appointments:
Impressions and choosing the mouthguard colour of your choice from our selection
Insert and check the fitting or pick up at reception

Question 4

I'm pregnant, what do I need to do?

Accepted Answer

It is important to combine good oral hygiene, a healthy and balanced diet and regular dental visits.

Question 5

How do I know if I have gum disease and what treatments can I receive?

Accepted Answer

If you have the following symptoms:
tender, swollen or red gums
bleeding gums when you brush or floss
persistent bad breath or a bad taste in your mouth
Our oral health therapists will assess your periodontal (gum) condition and guide you towards an appropriate treatment plan.

Question 6

Where can I park, when I visit Shibata Dental in Camberwell?

Accepted Answer

There is onsite private parking at the rear of our dental clinic on Orrong Crescent.

How to Get to Shibata Dental?
Tram: Number 75. Stop 48.
Train Stop: Hartwell or Willison 
Click here to access a Google map of our location.

Question 7

What is coronavirus (COVID-19)?

Accepted Answer

The novel coronavirus (COVID-19 or SARS-CoV-2) belongs to a family of RNA viruses known as Coronaviridae which includes Severe Acute Respiratory Syndrome Coronavirus (SARS-CoV) and Milddle-East Respiratory Syndrome Coronavirus (MERS-CoV). The coronavirus causes respiratory illness. Symptoms range from a mild cough to pneumonia. Some people recover easily, others may get very sick very quickly. There is evidence that it spreads from person to person. Good hygiene can prevent infection.
[1] Australian Government, Department of Health: https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov, accessed 5-83-20

What are the symptoms of Coronavirus (COVID-19)?
Many people who contract COVID–19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms.
The most common symptoms reported include:
Fever
 Breathing difficulties such as breathlessness
 Cough
 Sore throat
 Fatigue or tiredness
 Runny nose/Stuffy nose
 Anosmia
 Loss of smell/Loss of taste
 Headache
 Myalgia
 Nausea
 Vomiting
 Diarrhoea
[2] Victorian Government, Department of Health and Human Services, available from https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19, accessed 5-8-2

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